LAST UPDATED: 2021-10-31
At BE CUSTOM INNOVATIONS INC. (the “Company”, “we” or “us”), we use our website
and other internet-based tools for the following purpose:
We provide event management, sales and rental of all integrated technology in
relation to sound, lighting and video.
We are required to collect and retain information about the people and companies that
access and use the website (“Users” or “you”). This Policy applies to our privacy practices
on all communications between the Company and Users, including but not limited to
1. the Company website (including the website hosted at www.becustom.ca and any
other web domain used by the Company to communicate with users now or in the
2. any mobile, computer, or tablet-based application currently offered by Company or
developed in the future by the Company; and
3. all other services provided by the Company, as described on the Website (Items 1 to 3
are collectively referred to as the "Website").
information submitted by Users, including User information gathered by our technology.
By accessing or submitting any information through the Website, you are agreeing to the
terms of this Policy. You are prohibited from accessing or using the Website unless you
If you have any questions about this Policy, please contact us by sending an email with
your questions to [email protected] before accessing or entering any information on the
2. INFORMATION ABOUT USERS WE COLLECT AND STORE
When you choose to create an account on the Website, we will collect and retain all
personal identifying information submitted to us.
We will take steps to protect the information submitted to us by Users and we will not
disclose any personal identifying information without the consent of Users, unless
otherwise set out in this Policy.
Personal identifying information may include but is not necessarily limited to:
Full Name, address, IP address, Email address, device type, cookies, standard
analytic data provided by third-party resources.
We will not use personal identifying information to contact you for any reason unrelated
to your use of the Website or for commercial reasons unrelated to the business of the
Company. Except with your consent or where required by law, we will not provide
personal identifying information to any third party.
3. UPLOADING PERSONAL INFORMATION
In order to facilitate their interactions on the Website, Users are able, where they deem
appropriate, to upload information including personal identifying information. Users
should only upload information to the extent that such information enhances their
experience of using the Website.
4. ADDITIONAL DATA COLLECTED
To learn about your experience as a User and to make periodic improvements to the
Website and our business, we may collect and retain certain information. We will
automatically record information about your activity on the Website. This may include
your Internet Protocol (IP) address, operating system, geolocation information, locale
preferences, identification numbers associated with your computers and mobile devices,
your mobile carrier, date and time stamps associated with transactions, system
configuration information, metadata, and other electronic interactions with the Company
and the Website.
To facilitate the collection of information and to enhance the experience of Users of the
we can recognize Users when they return. You may set your browser to notify you when
you receive a cookie or to not accept certain cookies. However, changing such settings may
result in you not being able to use the Website, either in its entirety or certain features.
Using cookies, you may have the option to allow us to save your user ID and login
password for future logins to the Website.
Cookies that are stored on your computer and/or device after visiting the Website may be
recognized for advertising purposes and to show you targeted advertisements after you
visit the Website.
For more information on the cookies we use or to opt-out, please contact us at
We may engage in "remarketing" activities using third-party services, which may include
but are not limited to Google Ads, Google Analytics, and Facebook. By using the Website,
you consent to allow us to provide information to third-party service parties who may
present you with advertisements about the Company after you visit the Website. We will
provide third-party providers of remarketing services with the minimum amount of
information required to facilitate remarketing, and in no circumstances will Company
provide any personal identifying information to third-parties for the purpose of
7. PERMITTED USES OF DATA
We use data collected from the Website for various purposes, including to: provide the
Website to you and accompanying customer support; notify you about updates and
changes to the Website; prevent and address technical issues with the Website; monitor usage of the Website.
Without restriction, we may use any information you submit through the Website for any
purpose we deem appropriate so long as it is anonymous and stripped of any and all personal identifying information.
We may use the data collected from the Website, devices, browsers, and any other sources,
for its own purposes, both related to and unrelated to improving the Website.
8. LEGAL BASIS FOR PROCESSING PERSONAL IDENTIFYING INFORMATION
We may process your personal identifying information for a number of reasons, including:
performing a contract with you relating to the Website;
you have provided us consent to do so;
fulfilling a legal obligation;
fulfilling our legitimate interests, which are not overridden by your rights;
for payment processing purposes.
9. ACCESSING, CORRECTING & DELETING YOUR PERSONAL INFORMATION
If you wish to access or amend your personal information or to request that we
permanently delete your personal information from our servers, please send an email to
[email protected] We will ensure your personal information is accessible, amended
and/or deleted in a reasonable time after receiving that request. Deleting such information
may require us to terminate any account you may have created in its entirety and prevent
you from using the Website.
So long as your account remains active, we will preserve your personal information in
accordance with the Policy.
You may decline to share certain personal information with us, in which case you may not
be able to use the Website, either in its entirety or certain features.
If you have not accessed your account for a total of 1 year(s), we may terminate your
account, without notice, along with any personal information retained by us.
When deleting your information, whether by request or due to inactivity, we will use
standard electronic means to remove your personal information from our files.
We will also retain any and all information that we are required to retain under any
applicable laws for the full duration of time required under those laws.
10. KEEPING YOUR DATA SECURE
We will store your information in electronic format on industry-standard servers that we
have selected. Except where required to do so by law, we will not store your personal
information in any physical or paper-based format.
The servers we select to store information engage security software and generally
accepted standards to protect personal information. The software used by these servers is
intended to prevent unauthorized access or improper use.
However, no security system is perfect and there is always a risk of unauthorized parties
accessing your personal information. Therefore, we make no guarantees or representations
as to the technical or legal compliance of the servers we use. We cannot guarantee the
complete protection and security of your personal information.
Our servers may be located outside of Canada, and thus are potentially subject to the
privacy and security laws in force in other countries. If you have concerns about your
personal information being stored electronically in foreign jurisdictions, please contact us
before proceeding to use the Website.
11. SECURITY BREACHES
In the event, the personal information of a User is disclosed as the result of any breach of
security of the Website or its servers, regardless of who is at fault, we will take steps to
advise all known affected Users within a reasonable timeframe of learning of the breach.
12. THIRD-PARTY APPLICATIONS
To provide an enhanced experience to Users, including to track conversions and analytics,
we may engage services and features controlled by third-parties. We cannot control or
dictate how any third-party application you use in conjunction with the Website, now or at any point in the future, will treat any personal information you transmit through their
servers when using the Website. We advise you to contact these parties directly to review
their privacy policies.
Without limitation, the Company uses or may use the following third-party applications
and services in conjunction with the Website:
Google Analytics, Wix Analytics.
By using any of these third-party application to interact with the Website, we will not be
given access to your login credentials, user name, password, payment information, or any
information you may provide directly to these applications.
13. USE OF WEBSITE BY MINORS
The Website is not intended to be accessed by persons under the age of 18. The Company
does not engage in any marketing efforts aimed at children or minors.
Persons under the age of 18 are prohibited from using the Website in any manner or
providing any information to Company. In the event Company is provided with any
information, including personal identifying information, relating to a minor, that
information will be immediately deleted without notice.
14. DISCLOSURE OF PERSONAL INFORMATION
In certain situations, we may be required to disclose personal data in response to lawful
requests by public authorities, including to meet national security or law enforcement
We may disclose your personal information to third parties:
1. In the event that we sell or buy any business or assets, in which case we may disclose
your personal data to the prospective seller or buyer of such business or assets.
2. If the Company or its assets are acquired by a third party, in which case personal data
about Users may be one of the transferred assets.
3. If we are under a duty to disclose or share your personal data in order to comply with
the rights, property, or safety of the Company, our Users, or others. This includes
exchanging information with other companies and organizations for the purposes of
fraud protection and credit risk reduction.
15. USER REFERRAL SERVICE
You can choose to provide us with the names and email addresses of individuals or
organizations that you feel would be interested in learning more about our products and
services. When you choose to engage this service, we may send a preliminary email to
each address provided to us, inviting the contact to visit our website. We continue to store
the contact details in order to track the success of our referral service.
16. AMENDING THIS POLICY
This Policy may be updated and amended from time to time. We reserve the right to
change this Policy at any time, and any amended Policy is effective upon posting to the
Website. We will make efforts to communicate any changes to this Policy we deem
material, in our sole discretion, via email or notifications on the Website. Your continued
use of the Website will be deemed acceptance of any amended Policy.
17. CONTACT US
We encourage you to send us questions and inquiries on this Policy and the steps we take
to keep your personal information secure. Please send us an email: [email protected]
We will respond to all inquiries on the Policy within 7 days.